FAQs

Date of Construction (Pre-Firm or Post-Firm) and Zone.

Yes. CNC requests that you have one in your home state.

Yes. CNC needs one for all states that you are licensed in.

Go to http://naic.org/state_web_map.htm and click on your state.

Go to your webmail, tab on "claimsource", then click "submit".

Using the adjuster menu, Go to "Claimsource", then to “my new claims” and open each one. They will transfer over to your working claims. You will need to go to the "working claims" to view and status each claim.

Attachment tab in the attachment name selected the caption that best describes (Example Final = all closing documents) Make sure you type in the Summary box if just SA for "see attached" then browse "find file" and attach.

“Substantial Damage” refers to damage of any origin sustained by a building whereby the cost of restoring the building to its before-damaged condition would equal or exceed 50% of the market value of the building before the damage occurred.

Carpeting, Appliances, Personal Property, Outdoor Awnings (attached to the building), Outdoor Antennas (attached to the building), Secondary or Seasonal Residence.

A non-waiver is an agreement signed by the policyholder after a loss, agreeing that the investigation and determination of the amount of damage by the insurance company shall not be construed as an admission of liability.

ACV refers to “Actual Cash Value”, which equals replacement cost less non-recoverable depreciation.

ICC stands for “Increased Cost of Compliance” – Coverage D is a line of coverage, which provides coverage in the event that the risk must be brought into compliance with flood-related building codes and floodplain ordinances.

The building or room must be below grade on all sides. A sunken portion of a room or room can be a basement if it is below grade on all sides.

A non-waiver is used when the insured is in violation of a policy condition and there is a question to whether or not the company is liable for a loss, but it wishes to investigate the loss and determine the amount of damage. Some examples include: Policy has lapsed in coverage, possibility of fraud, late reporting, policy has become void.

A risk must be a pre-firm or post-firm home with updated elevation requirements put into effect after the date of construction. It must be in a Special Flood Hazard Area, and must meet the definition of “Substantial Damage” or “Repetitive Loss”.

A Preliminary Damage Assessment Form should be completed when the estimate loss exceeds 50% of the value of the home based on the market value.

If you meet the following criteria you may be eligible for up to $30,000.00 to bring your home into compliance with current building and elevation requirements for your flood zone:
• If your community participates in the National Flood Insurance Program and you have a current policy in effect.
• If you own a home, condo, or business that was substantially damaged (in excess of 50% by flood event) or repetitively damaged (damaged at least 25% by two or more flood events within a 10-year period).
• If your home was not previously elevated to compliance (pre-firm homes or homes which were granted variances upon construction).
• If you are in a Special Flood Hazard Area (SFHA) that has an enforced Base Flood Elevation requirement or an area with newly adopted Advisory Base Flood Elevation requirements.

It depends on the severity of damage, contents involved, estimates you provide, whether or not you agree with the adjusters assessment, backed up paperwork from other claims being filed, etc. It will take the adjuster about three days to compile the estimate once he or she has all of the paperwork. Photos, diagrams and other paperwork take another 3 to 4 days. After that he or she will have to submit the claim. This could take 2 to 3 weeks. Then the check has to be cut and mailed. This could take another 2 weeks. The process could take up to 8 weeks depending upon the circumstances. We would rather give you the worst case scenario and have you be pleasantly surprised, if it’s resolved quicker, than tell you 2 weeks and have you be surprised in a bad way.

The adjuster can tell you the amount of the check after the estimate is complete, but the amount will be after depreciation and the deductible has been applied. The amount is subject to approval by the company.

No. You are still able to receive additional funds even if you cash the first check issued to you. Receiving an initial payment does not preclude the insured from receiving additional funds.

No, rotten wood is a maintenance issue.

We can check your policy and let you know, or you can contact your agent.

The check is cut after the adjuster submits your claim and it’s reviewed by a company examiner and approved. Depending upon circumstances, this could take up to 8 weeks.

It’s different for each client company. Will have to refer to the insurance companies policies/guidelines.

The scenario is not storm related.