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Because of the ever-changing landscape of insurance, CNC has established a Specialty Claims Division to suit the needs of our clients. Every policyholder is important and deserves the utmost attention following a loss. However, our specialty services are designed with those policyholders and situations in mind where additional time, effort, attention and quicker processing and convenience is needed.
Our goal is to provide concierge level claim service, far exceeding policyholder expectations; going beyond standard claim practices and customer service standards.
Our Specialty Services Division includes the following services:
- Single Adjuster Wind/Water (non-windpool)
- Policy/claim for wind/flood can be matched in-house
- Single adjuster for both loss types versed in wind/flood damages
- Certified wind and NFIP adjusters
- Reduction in processing time, errors, omissions and overpayments
- Excess Flood
- Concierge level claims service
- 24/7 availability, 365-days-a-year
- Minimum of 15 years claims experience, including 2+ years of management and leadership
- Multi-Policy Losses
- Certified in wind/hail, auto, marine and flood
- Comprehensive inspection and investigation of policy type losses at same location or multiple locations as required
- Single point of contact for policyholders
- Increased processing time for all losses
- VP/High Profile
- Concierge level claims service
- 24/7 availability, 365-days-a-year
- Minimum of 15 years claims experience, including 2+ years of management and leadership
- High Priority/Emergency
- Specialists categorically on standby 24/7, 365-days-a-year
- Exceptional customer service and relations
- Guaranteed service levels:
- 1-hour contact
- 8-hour inspection
- 36-hour turnaround
Benefits
- Value-added service
- Resources are never over-committed
- Policy/Claim match for multi-policies or loss types can be matched in-house
- Aggressive customer service strategy
- Service guarantees
- Proficient and proactive in handling threats to our clients’ reputations
- Services tailored to specific and unique needs of our clients
- Paperless and secure web-based claims management system for access to real-time data
