Support Systems

Thorough investigation of the facts and materials involved in a loss, as well as, accuracy play a crucial role in the claims process. CNC employs only experienced adjusters who have obtained the proper licensing and certifications for the claims assigned. Our highly trained support and customer service staff assists adjusters, the insured and clients throughout the claims process. Providing superior adjusting services starts even before the claim is assigned.

• Human Resources Department – screens and interviews each adjuster before approving them to accept assignments.
   
• Quality Control Department – maintains timely reporting by daily monitoring of our electronic diary system. Field inspections are supervised on a regular basis and in addition, our staff reviews each claim to ensure quality and accuracy and immediately sends the finished product to the company.
   
• Claims Support – ensures that both CNC and the assigned adjuster handle each claim received with personal attention.  Contact with the insured is always attempted within 12 hours of receipt and a contact letter is sent within 48 hours if contact cannot be established.

• Management Staff – constantly evaluates CNC employees and adjusters by performing file audits, providing performance surveys, overseeing adjuster training and maintaining personal contact with our client companies.
   
• General Operations- centralized, fully staffed national call center, Web-Based Claims Management System, State-of-the-Art Training Facilities and Custom Training and Certification Programs, internal productivity goals, nationwide deployment guidelines, customer service audits, management reporting – severity levels and productivity numbers.
   
• Field Operations – field orientations, catastrophe site operations, field draft tracking and monitoring, adjuster storm orientation, agent visits.
   
• Internal Communication Requirements:
  • Calls received are to be returned the same day if possible
  • All calls must be returned within 24 hours
  • Claims Support Staff will provide each insured with CNC’s toll free telephone and fax number, as well as, the contact information for their adjuster upon initial contact
  • Adjusters will advise insured of their telephone numbers and other information and will leave a record of this information with the insured for future reference
  • Adjusters will maintain contact with each insured throughout the claims process. Documentation of every contact made will be documented in the file
  • Adjusters will continue to assist insured with any questions or concerns as necessary after the claim has been submitted to the client company