Our philosophy on training

For over 30 years, we’ve built a reputation as a first-rate firm made up of highly skilled adjusters deployable nationally, seamlessly handling most kinds of loss. We’re committed to maintaining this reputation by offering internal staff and adjusters the best training possible. With a training calendar that stays booked with events all year long, we cover the essentials for adjusters of all backgrounds and experience levels.

Our philosophy on training

Value + variety

With a variety of classes, we make sure that adjusters have options to fit their needs and schedule. Night classes, virtual classes, and e-learning through our LMS are available alongside our in-person and field training. Our mainstays include Xactimate Certifications, Carrier-Specific Fire Certification, Carrier-Specific Auto Certification, as well as Intro classes for those interested in becoming an adjuster, among others. Need to get your FCN or recertify? We offer NFIP presentations from January until May each year.

Value + variety

Our training facility

As a part of our 2019–2020 home office expansion, we’re proud to present our remodeled, state-of-the-art training facility. To show our commitment to the training and development of our team, we’ve built an environment not only comfortable and inviting, but also loaded with the right tech to bring you informative presentations without hiccups.

Our training facility

Facility highlights

75 comfortable, club-style seats with foldable tablet arm

Surround sound system for quality audio

4 wall-mounted 75” 4k monitors for easy visibility from any seat

A 125” 4k projector to ensure top-notch picture quality

Modern technology to host live broadcasts, webinars, and podcasts with ease

Types of training that we offer

Major-carrier-specific certifications: Fire and Auto

On-site & virtual (broadcasts, podcasts, etc.)

Property claims training with access to actual houses and autos

FEMA-certified NFIP flood certifications

NFIP mentee training

Estimating software classes


Xactimate Certification

Flood immersion seminars

Bootcamps and study sessions

Meet the Training Team

Craig Fowler

Executive Vice President of Quality Assurance and Training

Todd Isenburg, XCT

Flood Training Manager

David James, XAT

Property Training Manager

Mandi Abramson

eLearning Specialist