Prepared for anything
When Covid-19 started we realized things wouldn’t be "normal" for a while, but we were prepared. In fact, we were ready months before.
We saw the potential for a major hurricane on the Gulf Coast disrupting claims handling. So our in-house Systems Operations team designed a substantial cloud-based network, allowing team members the agility to work from anywhere. We never could have guessed a global virus would be the first use of our new remote environment.