Case study: Hurricane Michael

For one Mexico Beach family, there was nothing left but a slab. Their claim was filed two days after the storm, and we quickly went into action.

During Hurricane Irene and Tropical Storm Lee in 2001, NFIP preliminary reports were averaging a staggering turnaround time of 10 days. Because these delays affected vital aspects of the claims process such as advance payments and processing times, CNC went to work studying the causes for these delays. The delays were found to be caused by a lack of available time to complete preliminary reports due to extended hours in the field.

The nature of claims and catastrophe handling requires adaptability. When in 2020 reports of travel restrictions, event cancellations, and social distancing recommendations began, we realized things wouldn’t be ‘normal’ for a while, but we were prepared. In fact, we were ready months ago.

A tractor-trailer was driving northbound along a two-way highway with a 60MPH speed limit at dusk. A sedan, driving southbound on the same highway, allegedly veered left of center and was in the process of getting back onto the southbound lane of travel when a head-on collision occurred between the two vehicles. The point of impact was noted at the double white lines separating the north and southbound lanes. The two occupants in the sedan suffered fatal injuries.