375,000 people were ordered to evacuate as Hurricane Michael approached the Florida Panhandle in early October 2018. Originally projected as a tropical storm, Michael struck on October 10th, 2018, as the first Cat 5 to hit Florida since Hurricane Andrew in 1992. The storm left a trail of destruction, as thousands returned home to find severe damage to neighborhoods, businesses, and entire counties. Mexico Beach was one of the hardest-hit cities, along with many other areas. For one Mexico Beach family, there was nothing left but a slab. Their claim was filed two days after the storm, and we quickly went into action.
Utilizing our powerful mapping system, our team was able to locate their claim in real-time, reaching the policyholder quicker. This mapping system was built by CNC and allows us to identify adjusters in an area, expediting the assignment and inspection of the risk in benefit of the affected policyholders. Claims can be assigned individually or in clusters. The detailed view of the map allows our team to assign consecutive affected risks to one adjuster optimizing the inspection time and generally reducing the lifecycle of a claim.
This efficient assignment process leads to a faster contact with policyholders. Contact is attempted practically immediately, and appointments are set up at a faster rate.
With the help of our mapping system, we were able to collect the Mexico Beach family’s contact information, set expectations, answer their questions, and ask how we could help in any way. And less than 24 hours after the claim was received, a CNC Field Adjuster contacted the family to schedule an inspection of the property. The inspection took place as soon as the state would allow access to the devastated area.
The carrier was able to issue payments for the full policy limits within 3 weeks of the loss reported and requested expedited delivery to the grateful family.
Improvement to inspection time from Hurricane Irma
Average days reported to inspection